Refund Policy

Last updated: July 24, 2026

Draft template — the refund window below (14 days) is a common SaaS default, not a confirmed business decision. Replace with your actual policy before public launch.

1. Money-back window

If you are on a paid plan (Pro or Agency) for the first time and are not satisfied, you may request a full refund within 14 days of your initial charge by contacting [support email]. This applies once per customer.

2. Renewals

Monthly and annual renewals are not eligible for refunds once the billing period has started. You can cancel anytime via the Billing Portal to prevent future renewals — your plan remains active until the end of the period already paid for.

3. Plan changes

Upgrading or downgrading between Pro and Agency is handled through the Stripe Customer Portal, which prorates the difference automatically. No manual refund request is needed for plan changes.

4. How to request a refund

Email [support email] with your account email and the reason for the request. We aim to respond within 2 business days.

5. Chargebacks

Please contact us before filing a chargeback with your bank — we can resolve most billing issues directly and faster than a chargeback dispute.