Support

Getting help

Email support@toknext.com for account, billing, or product questions. We aim to respond within 1–2 business days. See also our Frequently Asked Questions.

Reporting a bug

Include: what you were doing, what you expected, what happened instead, your browser, and (if relevant) a screenshot. Send to the support email above with the subject line "Bug report".

Known limitations (current beta)

• Product data shown by default is a demonstration dataset, clearly labeled "Demo data" — not live TikTok Shop results.
• Live TikTok Shop integration is not yet available; it requires TikTok Shop Partner Center approval.
• There is no score history chart for products scored only once — history builds up over time as the catalog is re-scored.
• Google sign-in is not yet enabled; use email and password to register.

Feature requests & feedback

We read every message. Send feedback or feature requests to the support email above with the subject line "Feedback".